At mizantrade.com, we are committed to providing quality products and a reliable shopping experience. If you are not satisfied with your purchase, you may request a return, replacement, or refund according to the policy below.
Return Eligibility
A product can be returned or replaced under the following conditions:
The product is damaged during delivery
The wrong product was delivered
The product has a manufacturing defect
The product is missing accessories or parts
The product does not match the description on the website
Return requests must be submitted within 3 days of receiving the product.
Conditions for Return
To qualify for a return:
The product must be unused
The product must be returned in original packaging
All tags, manuals, and accessories must be included
Invoice or order ID must be provided
Non-Returnable Items
The following items are not eligible for return or refund:
Used products
Products damaged by the customer
Products without original packaging
Clearance or promotional items
Digital products or software
Products with removed or damaged warranty stickers
Refund Process
After receiving the returned product, our team will inspect it.
If the return is approved:
Possible refund methods include:
bKash
Nagad
Bank Transfer
Original payment method
Replacement Policy
If a product has a manufacturing defect, customers may request a replacement instead of a refund.
Replacement depends on stock availability
If the same product is unavailable, an equivalent product may be offered.
Shipping Costs
Order Cancellation
Orders may be cancelled before shipment only.
Once the order has been shipped, cancellation will not be possible.
Warranty Related Issues
Products with manufacturer warranty must be claimed through the authorized service center according to the manufacturer’s warranty policy.
Contact Information
For return or refund requests, please contact:
Website:www.mizantrade.com
Email: support@mizantrade.com
Phone: +88 01709-867815
