Warranty Policy

Warranty Coverage

Products sold on mizantrade.com may include manufacturer warranty depending on the brand and product category. The warranty generally covers manufacturing defects only.

The warranty period may vary depending on the product type and will be mentioned on the product page or purchase invoice.

Warranty Claim Requirements

To claim warranty service, customers must provide:

• The original purchase invoice or receipt

• The product with intact serial number or warranty sticker

• The complete product in proper condition

• Original accessories or packaging, if required

Failure to meet these conditions may result in rejection of the warranty claim.

Warranty Does Not Cover

Warranty will not apply in the following situations:

• Physical damage (broken, dropped, etc.)

• Damage caused by water or liquid

• Fire damage or electrical surge

• Rust, corrosion, or fungus

• Removed or damaged serial/warranty sticker

• Unauthorized repair or modification

• Improper use, misuse, or excessive load

Types of Warranty Service

Warranty service may be provided in one of the following forms:

• Product repair

• Replacement with the same product

• Replacement with an equivalent product

The type of service depends on the manufacturer or supplier policy and product availability.

Warranty Processing Time

Warranty service processing may take approximately 7–30 working days, depending on the manufacturer or authorized service center.

Sales Return Policy (According to BCS Practice)

At the retail level, the Sales Return Policy is considered an important matter. Due to product shortages in the market or other unavoidable circumstances, it may not always be possible for the seller to provide warranty service within the expected time, even if the customer requests it.

In such cases, or if warranty service is significantly delayed or cannot be provided for any valid reason, the seller may process a Sales Return based on the customer’s request.

For Sales Return, a depreciation rate of 25% per year will be deducted from the original purchase price of the product.

After mutual discussion, the seller may refund the remaining value to the customer or provide another product of equivalent value.

Data Responsibility

For storage devices such as Hard Drives, SSDs, Memory Cards, or other storage media, customers are responsible for backing up their data before submitting the product for warranty service.

mizantrade.com will not be responsible for any data loss during the warranty process.

Service Centers

Warranty services may be provided through:

• Authorized manufacturer service centers

• Distributor service centers

• Supplier service departments

Contact Information

For warranty-related support, please contact:

Website: mizantrade.com
Phone: +88 01709-867815